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Guests rescheduling within 15 minutes of an appointment's designated start time will receive a 25% charge of the reserved service price.Guests will be allowed 1 complimentary reschedule in the event that notice is given less than 12 hours to their scheduled appointment, as long as the appointment is within the same department.Guests will be permitted only 1 complimentary reschedule in the event that notice is given with more than 12 hours to their scheduled appointment.Failure to show up for scheduled appointments will result in a 100% charge of the reserved service price.ĪPPOINTMENT RESCHEDULING POLICIES (listed below).Service cancellation made less than 12 hours prior to scheduled appointments will result in a 25% charge of the reserved service price per appointment canceled.Service cancellations made over 12 hours prior to the scheduled appointment will receive no charge.SERVICE CANCELLATION POLICIES (listed below)

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Foot Reflexology Head and Scalp Massage Quick Fix Facial Hydra Clean Facial Aromatic Sweet Sugar Scrub Sea Salt Glow Body Scrub Regular Body Scrub Plus Prenatal Massage ( Monday-Friday only).

Services currently available for our pregnant guests (listed below) For any guests that are not within that range of pregnancy we cannot and do not recommend services for their safety.

Due to high risk, services for our pregnant guests are allowed if they are within 13-36 weeks.

Massage & Facial, Massage & Body Scrub, or Body Scrub & Facial) are required to reserve a 30-minute customer recovery time when booking online.

Guests reserving multiple services in different departments (e.g.

All service durations include preparation and change time.

Walk-in appointments will be available on a first-come, first-served basis only.

We strongly recommend making a prior reservation at least 3-5 days in advance for all service appointments.

If dissatisfied, you must let us know within the 5 minute timeframe provided.

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However, dissatisfaction after the full service will not grant any refund.

All customers receiving a spa service have the right to stop their treatment 5 minutes into the service.Service intake forms can be found in guests' appointment confirmation email or on QR codes found near our service departments in store. All guests must fill out their service intake form prior to their appointment in order to receive their service.All customers with a spa reservation must check-in 30 minutes prior to service time or Island Spa has the right to cancel the appointment.Services are not included with the admission (all guests are required to purchase a general admission pass if they plan to schedule a service).However, this is done on a first-come, first-served basis! So we recommend you check-in 30 minutes - 1 hour prior to your appointment time in order to secure a room.

If 2 guests within the same party have massage appointments scheduled for the same time, it can be arranged so that both guests are placed in the same room for their services.

Himalayan Salt Stone (with aromatic oil) | $15Ĭurrently Island Spa does not offer official couples packages.